Testimonials - Memphis

What Our Customers Are Saying:

Jonathan
01/30/13

From the time Charles A. arrived until the time he left he was nothing but courteous, honest, and professional in his evaluation and completion of my plumbing problems. It was easy to see he was willing to go the extra mile to ensure the job was done right. He also explained in detail the problem(s) and I could tell he was genuinely invested in a job well done. It was because of this that I will now consider Conway Services for all my future plumbing needs. Thanks!

May
01/29/13

Our water heater went out last night. My husband called Conway this morning and our water heater was installed this afternoon by Bruce Bates and another wonderful gentleman (sorry I didn’t get his name). My husband and my family would like to thank Bruce and the other gentleman for your professional and excellent service. We will definitely recommend you and Conway Services to our family and friends. We are so happy to have hot water again!

Russell
01/28/13

Chris was very professional and knowledgeable. He explained everything that he was doing. He has very good people skills. He is a very good representative for your company.

Margaret
01/27/13

On the evening of Sat. the 26th, my heater went out. I called and within an hour Marcus Wilson was at the house. An hour later he had figured out the problem and fixed it. I want to commend Mr. Wilson not only for his skill, but for his great attitude and professionalism. He is an excellent representative of your company.

Norma
01/23/13

We were very pleased with the service we received. The install Technicians Howard W. Jay D. and Dan T. were fast an very efficient. There was no fooling around… they did their job very good. So far we have no complaints. We are pleased with the heater and hope the AC will be just as good. Howard showed us hot to operate the thermostat. It is soooo nice to have heat again. They left everything clean and orderly.

Diane
01/13/13

Josh arrived at my home at about 4:30 p.m. on Saturday, January 20. He was very courteous from his initial greeting. After looking at my hot water heater he gave me my options on repair or replacement. My water heater he gave me my options on repair or replacement. My heater had been in use for 11 years so I decided to replace it. Josh worked very quietly, placing plastic covering on any carpet that would be used to carry equipment on and that would be used to carry the old and new hot water tank on. He did all his work alone, which was very impressive. At about 8:00 p.m. he discovered he would have to go on my roof to complete the installation. Of course it was completely dark at this time, so I had concerns about his safety. He assured me he would take all the necessary precautions and that he felt confident in what he had to do. He had to go on the roof twice in the dark. I was very impressed with his dedication to getting the job correctly, and his polite, pleasant, manner. Thank-you, Conway Services, for employing this courteous young man with expertise in his field of work.

Don
01/13/13

They insulated my attic. They installed their reflective line and installed a co line. I am already noticing a difference. They were exactly what they said the would be. I was pleased with the service. They were very precise and cleaned up well. My dog even liked them.

Larry
01/12/13

Conway Services replaced the plumbing in our whole house. Anthony L. Clint P. and Josh M. were the 3 plumbers that did the work. These 3 men were courteous, respectful and did an awesome job. They made a very bad situation much easier to deal with. They protected every piece of flooring in our house before they started work. I would recommend Conway Services to anyone that wants the best available service possible.

Phil
01/09/13

Conway services is our go-to business for hvac services and plumbing. when roger came to perform a service check on our daughter’s house-WOW! the man was thorough and offered many recommendations to run her new system more efficiently. roger did above and beyond. this is why we always choose conway.

Phil
01/02/13

as usual an outstanding job done by Conway services…and their tech charlie m. we’ve been with conway for a few years now and recommend them at every possibility. their services are a-one. thanks again, and see you in the spring.

Norman
12/30/12

My furnace went out the day after Christmas. After dealing unsuccessfully with my home warranty company and the company that they recommended I called Conway Services on Sunday afternoon. They had someone onsite within 2 hours and he spent plenty of time looking at the furnace and explaining to me the issue and what it would take to fix it. After determining that it was not cost efficient to fix the one that i had, the service technician calling one of their sales reps who came onsite within the hour. After talking with both of them, I decided to go ahead and purchase a new complete system. They had the installers and equipment and put the new equipment in. They were finished in about 5 hours. They went through and tested everything to ensure that it was working properly and explained everything to me. They were extremely polite and professional.

Marie
12/20/12

Charles was prompt and thorough. I had issues with an old water heater. Now we have endless hot water and no worries of coming home to a possible to a possible leak with our tankless Rinnnai Water heater.

Michael
12/13/12

We just had our hot water heaters replaced with a Rinnai Tankless and it’s awesome! Anthony L. & Clint P. did a great job hanging in there for almost 10 hours. Very professional and took pride in their work. We’re glad we chose Conway Services and really enjoy the endless “Hot” water!!!

Carole
12/10/12

We recently purchased a 31 year old house and did extensive remodeling. The work was done in the summer months and the A/C units were running none stop due to the renovation work, doors and windows constantly open. When the work was complete, we called Conway Services to do a complete checkout of the air conditioners. Setting up the appointment was easy. Confirmation call was made several days in advance. We also wanted a quote for insulation in the attic. Conway Coordinated the service call with the insulation estimates, since it was a separate division of the company. Both Technicians arrived at the same time, and went straight to work. The technician thoroughly tested both air conditioners and heating units. He kept me informed at each step of his check-out, letting me know if he discovered any issues along the way. The write-up afterword was very detailed, with suggestions problems noted listed clearly and concisely. VERY professional!

Terry
12/8/12

We appreciate the awesome job that all the guys from Conway Services provided us. The heat and air team was Jay D. and Dan T. They are worth their weight in gold. Our hot water team was Anthony E. & Clint P. and they did a terrific job. All four were the hardest working guys we had ever seen. We would also like to thank our sales rep. Brian T. for his knowledge and expertise. We definitely give them the highest recommendation.

Selena
12/2/12
Stephen L. the comfort advisor was great. He was very well prepared on short notice. He provide us with great information on a new system and options. Awesome job!

Larry & Gwendolyn
11/29/12
Larry and I recently changed our heating & air service and to “PUT IT LIGHTLY” We had no idea what service was really about until we met Bruce Phelps and he sat and explained to us our heating and air needs. Bruce outlined the philosophy and promises of Cownay Services and did a compelte and thorough assessment of our needs, problems and equipment conditions.. This was an eye opening experience to us and revealed to us the hidden dangers lurking int he dark attic of our home. SLOWLY RISING LEVELS OF CARBON MONOXIDE caused by cracks in our system! Our system was only having a routine inspection for the fall and was operating without any known problems. After all the past years of routing inspections with several other companies, no one ever looked so closely and thoroughly at our systems!!! Thank You Lord for A Company who pays attention to detail, one with integrity, loyalty  to excellence and honesty and excellence in workmanship. We thank God for this young man, Bruce Phelps, for Mr. Wiley who handled the details of our contract, for De Carlos and his partner?( oops, I lost his name card) who installed our new furance and for ALL of the team members who we have met this week who worked very hard for our safety and comfort and for THE LORD who kept us safe until help arrived!!!!

 Ed

11/29/12
We had a plumbing problem with a toilet that on the face appeared to be very severe. How ever because of the excellent judgement and knowledge displayed by John Hutchins the remedy was much better than anticipated. John showed professionalism in both his knowledge of the repair required and in his handling of the problem. You could not have sent anyone else that could have been as good as John. He is a great asset for your organization. I feel confident in being used as a reference for John.

Nancy
11/28/12
I’ll be  honest I was talking myself out of replacing my heating and air conditioning system, because I didn’t think I could afford it. So I called and cancel and Robert called me back and talked to me about financing with free interest and that got my attention. So Steve came out and we discussed and then he called John Conway to discuss a system I could afford. I am very pleased to get 4 years free interest and my payements are what I can afford. Conway Services go out of there way to satisfy the customer. They do whatever it takes to keep the customer happy. I am very happy and I am the customer. I had a three man team who are professional, respectful, quiet workers and knew exactly what to do. Everyone worked hard and were very efficient. A big big Thank You goes to Cody, Marcus and Paul for a job weel done. Conway Services employs the best employees you could ask for. It shows they love what they do and who they work for. That says a lot for a company. After saying all of this, the bottom link is I would highly recommend Conway Services to anyone!

Denise
11/27/12
Conway Services is the example of what a premiere service company should be. It is hard to feel confident that any company these days will stand behind the work that they do. So, when you actually see excellent customer service and guarantee at it’s best, you just want to shout it from the rooftops! Thanks so much for your excellent service. I will always sing your praises and recommend your service!

Scott & Betsy
11/20/12
I would like to compliment what great customer service we had with Bruce Phelps. Not only did I have a great experience with him but he was the technician that serviced my elderly parents as well. I feel he went way beyond the call of duty at their home. He was so sweet and explained things to them ina very kind and gentle nature. They expressed to me what great service he provided. I understand completely what they were talking about because he was the technician sent to my home for maintenance check aslo. He is so personable and kind.  Just great customer service. My husband and I would like to request that he be our technician for any future needs and for my parents home as well. I just feel when a person goes that extra mile and is not just there to “draw a paycheck” they should be recognized for doing a great job. I have never had a bad experience with any of Conway Services employees, but really wanted Bruce to have the pat on the back. Thanks from the Biggs and Poag home.

Debbie
11/18/12
In 2012, we have had a number of Conway employees in our home with our purchase of a tankless water and two h/v systems. John H. came out last week and as with all our experiences with Conway employees, John was extremely professional and also very patient and understanding with all our questions. He explained everything thoroughly and took great care in everything he did.

Peter
11/17/12
I only asked for a quote for a hot water heater replacement at this point but the service technician (Charles Abby) was so knowledgeable and pleasant to work with when discussing options that I may even bother getting a second estimate. I have heard a lot of good things about Conway Services and if all their techs are as good as Charles appears to be then I can see where they get their good reputation.

Debra
11/17/12
Woke up this past Wednesday with no heat. I called up Conway Services  because I am a Comfort Club member and they had Tarqus out to my hosue about an hour after lunch.  The part I needed to get heat back in my house was almost $700. He was very professional and offered suggestions about what I could with my 13 year old system.  I decided to get more information about upgrading my heat and air so Tarqus called the company and they sent out Shawn Watts. He also asked if he could replace the part that day and see if the company would apply that amount to the cost of a new unit if I decided to go that way. Shawn took the time to survey my house and tell me about all the possiblities I could go with.  He conducted an overpayment analysis and allowed to put the near $700 toward the new unit, plus my comfort club discount and a MPD discount for my husband. When weighing my options I asked Tarqus which system he would choose and I was surprised when he didn’t recomment the more expensive unit. He pointed out that the other unit suited my needs (we had the opportunity for small talk while waiting for Shawn to arrive, which was nice change of pace to get to know my technician). Shawn and I talked for well over an hour (if not two) about my options and Conway’s guarantees and I decided to go ahead and replace my unit (especially after seeing how dirty the backside was and the rusted coil). Today Jay D. and Dan T. came out and replaced my system. They were right on time and didn’t just rush in to get started, but introduced themselves first. They made sure to put down plastic to avoid any damage to my carpet and proceeded to get to work. They worked until after five with their lunch break and they didn’t seem to mind at all when I interrupted them to ask questions abou tthe unit. They took the time to show me parts of the old system and how the new system would be improved. When it was all said and done they gave me a tutorial of the new system and told me that if I ever had any questions or concerns to just call the office. I would ahppily have any of these technician back at my hosue and I am proud to recommend Conway Services to others.

Josh B.
 11/15/12
Josh was prompt, polite, and efficient. I felt that he knew his craft and I had confidence that the work would be done correctly and well. I was not disappointed! He did a great job. He also told me of a way to improve my heating system. He gave me a pamphlet about the improvement to my system and quoted me a price, but he didn’t pressure me to make a quick decision. I appreciated that.

Judy
11/13/12
We are renovating our kitchen and needed to bring gas into the kitchen. Charles A. came to the house to give us an estimate and was one of the men who provided the actual services. Charles was not only very professional but very friendly. When we ran into a minor gliche he made calls to ensure he was doing the job according to code. Rob and I would definitely consider Conway Services and Charles for any future heating, cooling or plumbing needs.

Kenny
 11/13/12
With all three furnaces having cracks in the heat exchangers, we had to replace all of them. They were 20 years old. so I guess we pushed them to their limit. Two of our A/C units were also aging and had had problems in the not too distant past, so we decided to replace them as well. Great as usual with Conway. Appts were scheduled, confirmed and representatives showed up on time. They were careful not to track any dirt in the house and prepared the floors and their shoes to avoid any damage. Total install took just over a day and a half. Shelby County inspector has been back to inspect the installations and pronounced them well done. Heat working great again.

Camell and Krisiti
 11/5/12
The service was performed in a professional manner. Charles Craig was on time and knowledgable about our system and straightforward. I asked several questions and he answered most of them. When the conversation steered to the intricacies of our wiring system and joule ratings of surge protectors, I lost him a bit, but he was not pretentious. He simply acknowledged that he did not have the answer to that series of questions, but what was more impressive was  that he stated he could put me in contact with someone that could answer my questions. Sometimes it’s ok if you don’t have the answer, as long as you know where to get one … the correct one! I already had answeres to most of the questions I asked Charles Craig. My purpose for asking was to see if he would simply reply with, “I don’t know” or worse make something up and try to sell me something extra. Mr. Charles Craig struck me as not only a professional serviceman with integrity, but he seems to be a down to earth guy with whom you could grab a beer and a ball game with. I think those qualities are needed and appreciated in a professional serviceman in the Memphis area.

Alice
11/1/12
Conway Services is the BEST! My furnace ewnt out at noon on Sunday. By 4 that afternoon, the technician had been out, condemned the furnace and the salesperson had processed an order for a new furnace to be installed on Tuesday at the time I selected. Paul and Cody, my technicians, showed up on time, took care of everything without ever making any mess or disrupting the house. They were fast, efficinet and friendly. I have replaced 2 furnaces 2 air conditioning systems with Conway in the last 2 years and will never do business with anyone else!

Michael
10/31/12
The tech Mr. Bruce B. is my superstar plumber for the decade. Being retired military and always doing the job correctly, I have now encountered someone who is the pure meaning of the word “cares”. He came to our home in a professional manner, installed covering on our floors, removed our old hot water heater and piping in a quick, clean, professional manner. I was very impressive with his knowledge, work habits and can-do attitude of the job. He installed a new hot water heater and emergency shut down system in the shortest time I’ve ever seen a professional work. The work was correct, neat, all areas were clean when he was finished. even the outside where the old parts were, the entire area was as if nothing was ever there. Plus, on top of this and the fact that he had to work in the attic, on the roof, inside, hew as just as clean and neat as he arrived. The mere fact that you knew he was tired, he was such a professional. He was still happy and was truly happy that we were pleased with his work. If I had this type of professionals helping me when I work, we could have repaired every job in half the time. Mr. Bruce is the only plumber with Conway Services that we will ever use, he is our families’ plumber, thanks for allowing us to meet him!

Steven
10/30/12
Called to say how outstanding, thorough, wonderful, and knowledgeable you are! We got a great deal on the work you did. Roto Rooter had been out 24 times in the last several years and have never diagnosed this as the issue. and if they had taken a few more steps then this problem could have been avoided. This has been extremely helpful and we will recommend Conway!

Linda
10/30/12
Having just moved to Memphis two years ago, I have been continually disappointed with the level of customer service from contractors and vendors … that is definitely NOT the case with Conway. The technician that came to our home for the inspection was courteous and very helpful explaining what was wrong with our equipment. Because of the nature of our problem, a supervisor was called out to confirm the issue and he was there within the hour-he too was nothing but the utmost professional. We had a very candidate discussion about our abilities to finance such an effort and they worked with us on everything we needed. The paperwork was quickly sorted and a service/repair appointment scheduled. We received more than one follow up call to ensure that we were happy with the technician’s work and confirmed our scheduled appointment. The technicians scheduled for our appointment showed up on time, were professional, courteous (had a good sense of humor) and also took the time to explain the work they were doing for us when they didn’t have to (we are curious homeowners!) They did a fantastic job and cleaned up all of the mess the work created. We received two follow up customer service calls to ensure we were happy with the work  AND the office scheduled our inspection for us (saving us the confusing call). When the inspection showed one little thing that needed to be fixed, a technician was out the very next day to sort it (and it was a very minor issue). Again, further customer service calls were made to us to ensure we were happy with the work. All in all-yes, the price was higher than we hoped for (aren’t all unexpected home repairs?) but I’m a firm believer in you get what you pay for-and we definitely got premium service from Conway. (We even got a thank you card for our business along with a tin of cookies-I mean who DOES that?!?)

Dan
10/27/12
Excellent tech very competent and professional. Great job, no muss, no fuss.

Jeff
10/26/12
Yesterday was the 2nd time we have used Conway for our heating and air system. Charles was the technician both times. We could not have been more pleased with the service we received. Charles was thorough, clean and personable. We feel as though we were given and accurate assessment of our heating/air system and appreciate the time he took to explain the issues he saw, along with the best ways to remedy them. While we hope no issues arise with our system, we will not need to hesitate to contact Conway again. Time and time again, they have proven to be an exceptional company and one we frequently recommend to our friends and family. Charles personifies the Conway Services “brand” and we are continously impressed by him and the company.

Anne
10/26/12
Chris Griffis did our seasonal inspection a few days ago. Chris did a very thorough and professional job. He seems to be a very honest and professional young man. Conway gives great service. I would certainly recommendthem to do your HVAC services.

Sheila
10/25/12
Charles found the leak in my upstairs bathroom that was causing water to drip down and make water circles in my downstairs laundry room. He cut a hole in the ceiling to show me where the leak was. It wasn’t leaking where we thought it was. He cleaned up his mess and was so nice about everything. He had booties on his feet the whole time. It was so nice to see how professional he was. He was on time and the young ladies at the office were GREAT. They kept me informed all day as to where Charles was right up to the point of when he arrived. The overall process was very quick and Charles really knew what he was talking about. He solved our problem and now my family can come for the holidays with no problems.

Lynn
10/23/12
Tarqus was on time and very courteous. He was thorough and extremely knowledgable. I really appreciate the great job he did. If all employees cared as much as Tarqus we would all be Happy customers. Thanks again.

Sara
10/21/12
Clint P. was very sweet, funny, worked well with Anthony L. They worked speedily and correctly. They put me at ease and I enjoyed the experience. They treated my dogs well; who were curious abou them. I enjoy my endless hot water!

Kim
10/16/12
Marcus Wilson was so helpful and so kind. He was very professional and very knowledgable. I give him an A! I would without hesitation recommend Marcus-cannot say enough about his patience with all my questions. I am proud to be a loyal Conway customer!

Matt
10/14/12
Christopher A. visited my home today, he was polite and courteous to a fault! He found two cracks in our primary heat exchangers in less than five minutes. Immediately shut off our gas to prevent carbon monoxide getting to the house, called his supervisor to check his findings because he knew we had a 17 month old in the house. A1, Top of the Class, Simply “The Man”. And this review is after I had to buy a brand new system! JOhn Conway you have an employee that knows the meaning of the words Customer Service.

Gary
10/9/12
I just want you to know that all of your staff did an excellent job during the installation process. I want to particularly recognize Matt D., Devin C., and Carlos W. along with Wiley and your senior sales manager.

Ms. Thompson
9/26/12
Everything was perfect! Howard and William ran into sevral problems during the installation but remained calm and worked dilligently to ensure the installation went smoothly. They were out there all day, but never once complained My system runs beautifully! Thank you so much!

Michael
9/25/12
Anthony L and John H couldn’t have been better with their installation of our Rinnai Tankless Water Heater. On time, courteous, willing to answer any questions and hard working. Their attention to maintaining the cleanliness in our house was over the top. I will ask for these guys by name should I ever have any plumbing problems in the future. Well done, guys!

Robert
9/25/12
He is always very professional, friendly and extremely knowledgable. His thoroughness and detailed explanations are second to none. He represents your brand well. Thanks for having technicians like Josh. It is employees like him that keep me a Conway Comfort Club member.

Michelle
9/17/12
Removal of old and install new furance, air conditioner, electrical box and venting. Checked air flow and added a air return at NO EXTRA COST. Had to fish new electrical wire through house, run a new air vent through the roof and rerun drain because old did not meet code-at NO EXTRA COST. Each worker introduced themselves-had names on their shirts-were clean, professional and spoke English. They checked air flow and added an air return at NO EXTRA COST-they chipped a bit of the ceiling paint and fixed it. Had to fish new electrical wire through house, run a new air vent through the roof and reran drain because old did not meet code at NO EXTRA COST. They showed each of us how to sue the system and were very patient with my son’ s curiosity and allowed him to explore their work. They did a super and thorough job. It was as if they were putting in the system in one of their own homes; they were so conscientious about ensuring that the entire system did what it was supposed to do.

Steve
9/17/12
Our plumbing situation was resolved expertly by Josh Kendall. When we realized that we had a water backup problem it was on a late Friday night and he came to the house promptly, quickly evaluated the cause and did not leave until he had fixed the water leak problem at 2:45 am Saturday morning! He also found out that we needed a new water tank which he came back on Sunday and installed. Because of a raised stepover into our attic. He had to call another plumber (Ty) to assist him with the removal of our old tank. He was at our house quickly to assist Josh. His workmanship was outstanding and he takes pride in his work. He also took every precaution to prepare our floors so that he would not track anything on our hardwood floors and carpet. You would not have known anyone had worked in the house when he was done. That was greatly appreciated. I know that he is trained to handle situations like we had but the professionalism and manners he showed me and my wife was outstanding! He kept us informed all the way through both repair jobs. He is an excellent representative of your company and we will ask for Josh again when we have other needs. You are very fortunate to have Josh Kendall as an employee and ambassador of Conway Services.

Ledwin
9/17/12
Marcus W. is very professional, courteous and friendly technician. He was meticulous performing his job. I am always very satisfied with Conway Services technicians. They are all professional and show a lot of pride in there jobs. They always make sure that my family and I will be comfortable at our own home.

Amy
9/10/12
I have used Conway Services in the past, and they have earned my confidence so I didn’t even get competitive quotes. They arrived at my house on time, and worked ALL day to complete my project. They wraned me that it would be a long day and they were right! Terrell was the lead person on my job. He really seemed to do a nice job in coordinating the other workers and keeping the project moving forward. He asked my permission to work late to finish the job and I was all for it. After they were finished, Terrell gave me a tour of everything they had done, how to change my filter and how to use my new thermostat. The work looked very neat and they did a nice job of cleaning up. Since I went from 2 units to 1, they had to do quite a bit of duct work and it looked very neat and well done. Terrell was very respectful and answered all of my questions. At the end of the day (11 pm!) I learned that my alarm system wouldn’t arm because the attic stairs alarm sensor had been removed and not replaced. It was something that Terrell did not have to stay and fix for me, but he did. To me, he went above and beyond to leave me a satisified customer. All in all, my opinion of Conway Services is high and I believe that you cannot go wrong in hiring them to perform your Heating and A/C work. Replacing units is expensive and not something you want to rush into. Cownay was patient with me while I was in the decision making process and sent another company representative out to assist in my decision making process. I highly recommend Conway Services.

Christina
9/1/12
Conway Services was a saving grace when we returned home from a camping trip to a 90 degree home. Nothing was more imperative than to have a break from the sweltering heat. Even though we returned home late in the afternoon. Conway Services was on their way to our house before sundown. We were greeted by a very nice Service Technician named Dallas Browne who fully explained the problem with our a/c unit and quickly fixed it while maintaining a professional manner. He even convered his shoes when inside the house. We were so satisifed with the service we signed up for their Comfort Club Program in which you receive yearly maintenance and discounts on services. It is well worth the expense when you have the peace of mind that someone else is there looking out for you. As a bonus we saw a big difference in our utility bill the next month after following some advice from our Service Tehcnician Dallas. I would recommend Conway Services for all heating, cooling and plumbing issues. I may sound like an advertisement, but their service was definitely worth the shout out.

Bruce P.
8/28/12
Had a great experience today for our 6 month service on our AC and furnace with our comfort club membership. Bruce Phelps was our technician. He did a fantastic job. He always made sure to put on his shoe covers before coming into the house. He was extremely thorough and took his time to do his job right and to explain everything along the way. Bruce was very professional and courteous every step of the way. I highly recommend him and Conway Services! Thanks for doing an excellent job Bruce!

Chuck K.
8/16/12
Chuck K. did a very good job in helping me solve my plumbing problem. I was impressed with his skill and knowledge of what he was doing. He made me feel good about always calling Conway Services with AC, Heating and Plumbing needs.

Jeff R.
8/11/12
Jeff R. was one of the three technicians that installed a new Trane unit for my home today. He was very professional and thorough with the installation. He answered the numerous questions I had and provided detailed explanations. The three of them made sure to leave everything very clean. Jeff is also great with kids as my 4 year old son helped “supervise” the install.  I was very impressed with the service I received from Jeff and the team. I would not hesitate recommending them! Very, very pleased with Jeff, Chris S., and Howard W!

Rich
 8/11/12
I’m sending an email instead of using reviewbuzz.com because I didn’t know the last name initials of the Conway staff who helped me. But, I didn’t want the efforts of your fine staff to go unrecognized. On August 7, a service technician, Chris visited my home to assess problems with my two air conditioning units. In 100 degree heat he worked diligently, presented his findings to me (and they came as no surprise given that Conway staff had told me the past two years that both systems were failing-both had significant Freon leaks.) Chris was professional, honest and I valued his work and conclusions. Later that day, Wiley, one of your service counselors, visited to explain the replacement options for our two units. He was thorough, patient, friendly, and the experience (despite a high cost that I was prepared for) excellent. There was no hard sell and no drama. Just facts, figures and alternatives. His “pitch” was better than others I’ve had from HVAC service counselors and two days later, when my new AC systems were installed, Wiley came by to observe progress, answer questions and provide comfort that all was going as planned. He was great. Lastly, and most importantly, August 9 started with three installers arriving on-time. One had to leave fairly early in the process and one of the other guys, Dan, made sure to tell my why the third man needed to leave. Dan and Jay worked about 8 hours, in extreme heat, repeatedly running up and down two long flights of stairs (our systems are in a very hot attic). They completed the installation and other than having two new condensers  and new coils, no one would be able to tellt hat they were in my home. They were competent, professional, patient (in explaining the work they did) and they cleaned up spotlessly. In decades of having HVAC work performed, I’ve never observed better people. It was of great comfort to watch their efforts-the clearly knew what they were doing. Please pass on my gratitude to all of these gentleman and accept my thanks for employing such fine people. They are a tribute to your company.

Charles C.
8/10/12
Great service. Even thought it was late and the technician was probably tired. Charles did an excellent job and was very professional. Good customer service is very hard to find, so I could see Charles not only understands the technical aspect of his profession, but understands how to work with people. He was very thorough, visually explained everything and asked if there were any questions. My wife and I appreciate the work. Thanks!

 Sally W.
8/5/12
Another satisfied customer! After receiving a recommendation from a neighbor satisfied with their service, we called on them to evaluate our current HVAC system. Being 19 years old, there was concern over its efficiency. Sure enough, Tarqus and Wiley spent a couple of hours checking and double checking our system having found a small leak in the furnace and rust in the system. We made the decision to install two new systems and take advantage of the year to pay it off. Just days later Jason R., Jay D., and Dan T. all were on hand in a very hot attic, I might add working away getting the job done as promised and on time. They cleaned up nicely and you would never know they were here except for the extreme quiet we now enjoy in our bakcyard with the new system versus our rattling old one. It was nice to have the techs and company representatives speak so personally and so positively about John Conway. I saw their pride in working for this company leader who insures that the jobs are done right!

Trace
8/5/12
Thanks to Robin F., a comfort advisor with Conway Services, we are now relaxing in our cool, comfortable energy efficient home. Robin F. arrived at our home on time for our scheduled appointment. He was very professional to me, my wife and children. He was very helpfuul in explaining different packages and options offered by Conway Services and represented the company in a very positive way. After our appointment my wife and I had a clear understanding of what our home needed to be both comfortable and energy efficient. We understood that there might have been a slightly cheaper company that we could have used but Conway Services offered a workmanship guarantee and customer service that is second to none. Thanks again Robin F. for making Conway Services the best and easiest decision we have made for our home since we moved in.

Kristen
7/30/12
Charles C. saved the day! Our A/C went out on one of the hottest days we’ve had all Summer. He arrived the same day and had us back up and running in no time. He was friendly and knowledgeable, and had a cost effective solution to our problem. We were extremely imrpessed with his professionalism and expertise. We were skeptical before he arrivedd, as we knew very little about Conway Services, but we are happy Conway customers now solely because of Charles C. Thank you so much!!!

Cindy
7/28/12
We called the Conway office just before closing. The courteous and helpfull call-taker told us we would be the 2nd call the next morning and we would be called 30 minutes before the tech arrived. We got the call mid-morning as expected, and the tech arrived about 30 minutes later. Tarquis was obviously prompt. He was also courteous, knowledgeable and helpful. He examined the system and at my request explained some of the features I did not understand or thought odd. In addition to repairing the problem, he provided me with knowledge I can use to avoid future problems. His repair also included making future repairs less troublesome and tested the repair carefully. He suggested maintenance work that should be done, and explained each item so I had confidence that it was needed, and relative priority (as I could not afford all the work and needed to know what needed doing 1st). He also offered his company’s preventive maintenance service, and explained what would be covered by it of those items I needed done. While I chose not to buy the PM, I will be having work done on the unit. I expect to use Conway, and will request Tarquis, if that is practical.

Jason Gafa
Posted on 5/17/12
I used Conway Service for the first time today (5-17-2012) and was completely satisfied and impressed by their service. I called at 5 pm and the service technician Robin F. arrived around 6:30pm and quickly identified the problem. Robin was extremely professional and explained each and every thing that needed to be checked. The problem turned out to be a simple clogged drain and he was able to fix it immediately.. I really appreciate that he took extra time to inspect both my units and recommend some future preventive maintenance. If your looking for a honest, quick, professional heating & air company. Conway Services & Robin F is top notch.. The customer service folks were great to. I even got a phone call to make sure I was completely satisfied. WOW………… Jason, Bartlett TN

Amy
Posted on 5/08/12
Kyle was very professional right from the start all the way through. He was respectful of us and our home and he was very friendly and personable. His inspection of our heating & cooling systems was very thorough and informative. He was very knowledgeable and he explained things in detail, making it very easy to understand. I was quite pleased with his visit and I would highly recommend him to others. An excellent employee!!

Sandra
Posted on 04/11/12
Randall L. was our Comfort Advisor. He has the right title because he not only suggests and advises the right system for comfort, he makes you feel comfortable about making such a big purchase. He’s such a personable and outgoing guy. Thanks Randall for making a tough purchase a little easier to bear. He was very  professional, while maintaining a beautiful disposition. He was a joy to talk to. Thanks again, Randall.

PamAndTerry
Conway Services-AAAA++++++… we are EXTREMELY satisfied with the repair work that JORDAN P provided us. We have had MANY pin hole leaks in our home over the years. We made a HUGE mistake by calling a different plumbing co. this week. not mentioning names… We decided to call Conway.. Jordan came in, introduced himself while standing back from the other door, put his show covers on , i showed him the leak, he found yet ANOTHER leak waiting to happen, he gave us a couple of options to repair, he respected our decision, went straight to work, repaired the leak in very good time, CLEANED up:), checked , checked and checked again to make sure all was repaired :)… we paid, shook hands and he checked again to make sure all was repaired:):)… we paid, shook hands and he left:) WHAT AN EXCELLENT way to do business.. we WILL always call CONWAY SERVICES for our leaks now and ALWAYS ask first to have JORDAN P. come out. THANKS JORDAN for your professional work and personality:) Pam and Terry Hollahan

IRISH 14
Howard W. and Willie G. were exceptional! They replaced our entire heating and A/C system. Installed returns and vents, a new thermostat, replaced ductwork and fixed the air flow to our new addition which had never really cooled or heated. They were thorough, extremely professional and an absolute pleasure to work with through the entire job which lasted just shy of 12 hours. They kept us in the loop throughout the day and paid attention to every detail ensuring a job well done. We are so pleased with the process especially the results! Thank you Conway Services for employing such wonderful!

Rebecca
Josh B. was prompt, courteous and extremely professional! He arrived on time for both of my service visits. He talked to me about my air conditioning problems and then assessed the situation. He then explained to me exactly what was wrong and my options for repair. Josh was excellent at explaining it so I could understand. Thanks to Josh, my system got fixed in a timely and efficient manner. I would also like to commend Josh for being so friendly and personable. Usually when I have a service guy in my home they grunt a hello to me, get dirt on my carpets and roll their eyes at me  if I have a question. Josh proved that he and Conway Services put their customers first!!! Also Gail, at the office was very friendly and kind setting up the appointments and accommodating my schedule. I will most definitely use Conway Services again!

Marcia Williams
You don’t need Angie’s List to find a great company like Conway Services. From Wiley, the teacher that educated me and reminded me how you trust again and the technicians DeCarlo and his partner that were complete professionals. If you never experienced this process – don’t be afraid or feel hopeless. Call Conway Services. I guarantee you will be satisfied.

Sherry Carruth
With no AC for 3 days, the house temp reached 86 and, I’m sure the attic temp was mucSherrh higher. I was very impressed with the calm professional demeanor shown by Chris S, Matt S and Jeff R when the attic work had complications that required them to be in that very hot attic much longer than usual. Jeff took the extra time to go over all they had done. While he offered to show me the work done in the attic, I declined but I did view the outside work. It looks so much better now with all new hoses as well as the new unit. The job was done very well and when they left, there was no debris left behind.

Richard Williams
The installation of my tankless water heater went as well as any service I have had at my residence. Lance and Anthony were some of the most professional and friendly people I have had the pleasure of doing business with in a very long time. Even the people contacting me on the phone were superb. Lance and Anthony kept me informed throughout the process and what to expect. I highly recommend this company for people that are looking for quality service and a professional and friendly staff. Thanks for being available.