Our Guarantee to You…

“We do what we say we are going to do, and always strive to provide 100% customer satisfaction. We accomplish this by doing things the right way, the first time. If for any reason you are not absolutely delighted with our products, and/or services, we will do whatever is necessary to make you happy. After all –

Your Satisfaction is Guaranteed!

John Conway

FAMILY SAFETY GUARANTEE

We only utilize employees in your home who have passed through criminal background checks and drug screening. WE ONLY HIRE PROFESSIONALS WITH THE HIGHEST LEVEL OF INTEGRITY.

NO SURPRISES GUARANTEE

We provide a written, guaranteed investment amount for your repair(s) or installation(s), before performing any work. If any additional materials, parts, or labor are required to properly complete the work specified, there will be no additional cost to you. Also, we will never leave your job for another project without finishing your repair or installation first.

ULTIMATE PROTECTION GUARANTEE

While working in your home, you can expect our professional installation and service personnel to protect your home property. We promise that: if we dirty it, we’ll clean it. If we damage it, we’ll replace or repair it. And, we’ll only utilize drug-tested and criminally background checked installation and service personnel in your home.

100% SERVICE SATISFACTION GUARANTEE

If you are not satisfied with the service work performed in your home within one year of the date of original invoice, we will either make it right or cheerfully refund 100% of your investment.

100% UNCONDITIONAL MONEY-BACK GUARANTEE

If, for any reason, within the first year, you are not 100% satisfied with your installed appliance(s) or fixture(s), we will either make it right or remove the equipment, and then cheerfully refund 100% of your investment.

 

“We knew we had a great company working for us; and I will recommend Conway Services Heating & Cooling to everyone! Working with you was a GREAT experience. Thank You!”

Joy and Gregg Lawrence, Bartlett, TN