About Us - Memphis
Carlton and Lottie Bagwell Cordova, TN
Established in 1990 as a family-owned business (by Raymond Conway, Sr.), Conway Services Heating, Cooling and Plumbing, now in its second generation, truly epitomizes the ‘American Dream’ success story. Since its humble beginnings as a one-truck operation (using a pole barn as its warehouse), the company has enjoyed phenomenal growth, numerous awards and an outstanding reputation within the community.
John Conway attributes the success of his company (which has grown to become one of the largest HVAC contractors in the Mid-South market, operating 60 trucks), to remaining focused on his father’s founding principles of ‘doing business’: “We do what we say we are going to do, and always, always strive to provide 100+% customer satisfaction. We accomplish this by doing things the right way, the first time.” In addition, Conway says his father’s strong sense of ethics and Christian principles, coupled with maintaining a small business, “personal touch” approach, continue to guide the company today.
Conway, EPA-certified (and licensed in TN and MS), also stated that the success of his company hinges on his 86 employees. “All of our employees are professionally trained; from our certified, HVAC technicians, to our comfort advisors and customer service representatives. We are a family of co-workers that truly care about each other’s success, and – our work environment is one that consistently promotes professionalism, commitment and trust.”